Q & A
What’s Lucky Scoop?
It’s our fun surprise game! Here’s how it works 👇
🎨Pick a theme you like: note your preferred color or specific character, such as pink, purple, Pompompurin, etc
🥄Choose how many scoops (1, 2, 3…). More scoops = more items more gifts.
🪄We use a Magic Cup to scoop little tokens. Each token = 1 gift.
We show a simple chart so you can see which token means which item.
🎁We swap tokens for real gifts, then pack everything in your gift box with love.
🎥Want to watch the whole draw? Add the Order Packing Video
We film the scoop and post it on our TikTok (we can tag you if you leave your @).
Don’t want a video? That’s okay too!
💌After that, we ship your package. Just wait for happy mail! 📦
When my package shipped?
🚀We ship in 5–20 days after you place your order. (Often sooner! )
🧡Wecheck every item carefully so it arrives perfect for you
✉️When your package is on the way, we’ll send a tracking email
💖Busy times or holidays may take a little longer —thanks for your patience!
How long will it take to get my package?
📦Most orders arrive in 7–15 days after shipping. Many reach you in about 10 days. ⏳
🎄This timing is when customs is smooth. Checks or holidays can add a few days.
✨easy-to-reach areas get parcels faster.
🚚Remote or hard-to-reach places may need more time.
📬We’ll email your tracking link once it ships—please allow 24–48 hours for updates. 🔗
How can I track my order?
📧We‘ll send an email with you when your order shipped. The email from LULUNOOK has your tracking number and link. 🔗
👤You can also log into your account → HistoryOrdersto see your tracking and order status. 🧾
🔎Don’t see the email? Check your Spam/Junk folder or search “lulunook.”
⏳After you get the number, please wait 24–48 hours for the tracking to update.