Refund policy

Thank you for shopping at LULUNOOK! We strive to provide you with high-quality products and excellent customer service.Please review our policy carefully before making a purchase.

 Order Cancellation:

Once an order is placed, cancellation or refund requests without valid reasons are not supported.If you contact us via email or online customer service before your package has been shipped, and there are special circumstances requiring order cancellation, we will reassess your situation and may approve cancellation and refund.

Returns and Exchanges:

Due to the unique characteristics of our products, we are unable to accept returns or exchanges once the order has been processed.We strongly encourage you to double-check your order before completing your purchase.

Damaged or Defective Items:

If you receive a damaged or defective product, please take photos or videos of the item and packaging immediately upon opening the package. Within 48 hours of receiving the product, send the images/videos along with your order details to nickonewu@gmail.com. We will review the issue and assist you with a replacement or refund.

Return Process:

To qualify for a refund, you may be required to provide proof of purchase, order details, and any other information deemed necessary by our customer support team. Once your refund request is approved, we will initiate the refund process. Refunds will be issued using the original payment method used for the purchase. Please note that it may take some time for the refund amount to appear in your account, depending on your payment provider's policies.

By completing your purchase, you agree to these terms. If you have any questions, feel free to reach out!

If you have any questions or need assistance, feel free to reach out to us at nickonewu@gmail.com. We will reply within 24 hours.